silovarienq

At silovarienq, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our spreadsheet financial management services.

We're based in Australia and operate under Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles. But we've written this in plain English because legal jargon helps nobody.

Questions about your data? Contact us at contact@silovarienq.com or call +61 488 814 080. Our office is at Macarthur Square, Gilchrist Drive, Campbelltown NSW 2560.

Information We Collect

We collect different types of information depending on how you interact with our services. Here's what we gather and why:

Information You Provide Directly

Account Details: When you create an account, we need your name, email address, and password. Pretty standard stuff.
Financial Data: You upload spreadsheets containing financial information. We store this data securely to provide our management services.
Payment Information: If you subscribe to paid features, we collect billing details. Payment processing happens through secure third-party providers.
Communication Records: When you contact support or send us messages, we keep those conversations to help resolve issues.

Information We Collect Automatically

Usage Data: We track how you use our platform – which features you access, when you log in, how long you stay.
Device Information: We collect data about your device, browser type, operating system, and IP address.
Location Data: We may collect general location information based on your IP address to improve service delivery.

Data Type	Purpose	Retention Period
Account Information	Service provision and authentication	Until account deletion + 30 days
Financial Spreadsheets	Core service delivery	Until user deletion or 2 years inactive
Payment Records	Billing and compliance	7 years (tax requirement)
Usage Analytics	Service improvement	12 months

How We Use Your Information

We don't sell your data. Never have, never will. Here's what we actually do with your information:

Provide Our Services: This is the obvious one. We need your data to deliver the spreadsheet management features you signed up for.
Improve Our Platform: Usage patterns help us identify what's working and what needs fixing. Anonymous analytics guide our development priorities.
Customer Support: When something breaks or you need help, we use your information to troubleshoot and resolve issues.
Security and Fraud Prevention: We monitor for suspicious activity to protect your account and our systems.
Legal Compliance: Sometimes Australian law requires us to retain certain records or respond to valid legal requests.
Communication: We'll send service updates, security alerts, and occasionally information about new features. You can opt out of marketing emails anytime.

Important Note: We analyze your financial data only to provide our services. We don't mine your spreadsheets for marketing purposes or share your financial information with advertisers.

Sharing Your Information

We're selective about who gets access to your data. Here are the only circumstances where we share information:

Service Providers

We work with trusted third parties who help us run our business. These include:

Cloud hosting providers for data storage
Payment processors for subscription billing
Email service providers for communications
Analytics tools for understanding usage patterns

All service providers are contractually bound to protect your data and can only use it for specified purposes.

Legal Requirements

We may disclose information when required by Australian law, court orders, or government requests. This includes responding to subpoenas or assisting law enforcement in legitimate investigations.

Business Transfers

If silovarienq is acquired or merges with another company, your information may transfer to the new entity. We'd notify you before any such change affects your data.

What We Don't Do: We don't sell, rent, or trade your personal information to third parties for their marketing purposes. Period.

Your Privacy Rights

Under Australian privacy law, you have substantial control over your personal information. Here's what you can do:

Access Your Data

Request a copy of all personal information we hold about you. We'll provide it in a portable format within 30 days.

Correct Information

If we've got something wrong, you can request corrections. We'll update records promptly and notify relevant third parties.

Delete Your Account

Request complete deletion of your account and associated data. Some information may be retained for legal compliance.

Restrict Processing

Ask us to limit how we use your information in certain circumstances while maintaining your account.

Object to Processing

Opt out of specific uses of your data, particularly for marketing or analytics purposes.

Withdraw Consent

Where we rely on consent to process data, you can withdraw it anytime without affecting service quality.

How to Exercise Your Rights

Send requests to contact@silovarienq.com with the subject line "Privacy Request". We'll verify your identity and respond within 30 days. There's no charge for reasonable requests, but we may refuse vexatious or excessive requests.

If you're unhappy with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Data Security

We take security seriously. Your financial information deserves robust protection, and we've implemented multiple layers of security:

Encryption: All data transmits over HTTPS with TLS 1.3 encryption. Stored data is encrypted at rest using AES-256 encryption.
Access Controls: Staff access to user data is strictly limited and logged. We use role-based permissions and two-factor authentication internally.
Infrastructure Security: We use secure Australian data centers with physical security measures, redundant systems, and regular backups.
Monitoring: Automated systems monitor for suspicious activity, unauthorized access attempts, and potential security threats.
Regular Audits: We conduct security assessments and penetration testing to identify and address vulnerabilities.
Incident Response: We maintain a documented breach response plan. If something goes wrong, we'll notify affected users within 72 hours.

No system is completely foolproof, but we invest significantly in security infrastructure and keep current with best practices.

Data Retention

We don't keep your information longer than necessary. Here's our retention approach:

Active Accounts: We retain your data as long as your account remains active and you continue using our services.
Inactive Accounts: If you haven't logged in for 24 months, we'll send reminders before eventually deleting non-essential data.
Deleted Accounts: When you delete your account, we remove personal information within 30 days except where legal requirements mandate longer retention.
Financial Records: Australian tax law requires we keep payment and subscription records for 7 years.
Backup Systems: Deleted data may persist in backup systems for up to 90 days before permanent removal.

You can request early deletion of specific data types by contacting us, though some information must be retained for legal compliance.

International Data Transfers

We primarily store data in Australian data centers. However, some service providers may process data internationally. When this occurs:

We ensure adequate data protection through contractual safeguards
Service providers must comply with Australian Privacy Principles or equivalent standards
We conduct due diligence on international vendors' security practices
Data transfers comply with cross-border data flow regulations

If you have concerns about international transfers, contact us to discuss specific arrangements.

Cookies and Tracking

Like most websites, we use cookies and similar technologies. Here's what you should know:

Essential Cookies

These are necessary for the website to function. They handle authentication, security, and basic functionality. You can't opt out of these while using our service.

Analytics Cookies

We use analytics to understand how people use our platform. This helps us improve features and identify problems. You can opt out through your account settings.

Managing Cookies

Most browsers allow you to control cookies through settings. Keep in mind that disabling cookies may affect website functionality.

Children's Privacy

Our services aren't designed for children under 18. We don't knowingly collect information from minors. If you believe we've inadvertently collected data from someone under 18, please contact us immediately so we can delete it.

Parents or guardians who wish to review information collected from their children should reach out to our privacy team.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes:

We'll notify you via email at least 30 days before changes take effect
We'll post a notice on our website highlighting the updates
The "Last Updated" date at the top will reflect the revision
You'll have the opportunity to review changes before they apply

Continued use of our services after changes take effect means you accept the updated policy. If you disagree with changes, you can close your account before they become effective.

Privacy Policy