Cookie Policy
Last Updated: January 2025
We use tracking technologies on silovarienq.com to help you manage your spreadsheet financial data more effectively. This policy explains how these technologies work and what control you have over them. We're upfront about what information we collect and why it matters for your experience with our platform.
What Are Cookies and Tracking Technologies?
Cookies are small text files that get stored on your device when you visit our website. They help us remember your preferences and understand how you interact with our financial management tools. Think of them as digital bookmarks that make your return visits smoother.
Beyond standard cookies, we also use web beacons, pixel tags, and local storage technologies. These work together to provide you with a consistent experience across different sessions. When you're working with complex spreadsheet data, these tools help maintain your workspace settings and recently accessed files.
Types of Tracking We Use
Not all tracking serves the same purpose. Here's how we categorize what happens on silovarienq.com:
1 Essential Tracking
These keep the site functional. Without them, you wouldn't be able to log in, save your spreadsheet configurations, or maintain secure sessions. We can't turn these off because they're fundamental to how the platform operates.
2 Functional Tracking
These remember your preferences—like your preferred currency display, date formats, or dashboard layout. They make silovarienq.com feel personalized to your specific financial management workflow rather than a one-size-fits-all tool.
3 Analytical Tracking
We track which features get used most often and where people encounter difficulties. This helps us identify which spreadsheet functions need improvement and which new capabilities would actually benefit our users in Australia and beyond.
4 Marketing Tracking
These help us understand which communication resonates with financial professionals. We use this information to share relevant updates about new features that match your usage patterns. You can opt out of these while still using all core functionality.
How Tracking Enhances Your Experience
Let's be practical about this. When you're managing financial data through spreadsheets, you need things to work consistently. Here's what our tracking enables:
- Your custom formulas and templates stay accessible across different devices and browser sessions
- The system remembers which reports you generate regularly and pre-loads relevant data faster
- We can identify when calculation errors occur and fix them before they affect multiple users
- Your dashboard arrangement stays exactly how you organized it, even after weeks away from the platform
- Security features can detect unusual access patterns that might indicate unauthorized account use
Real Example from 2024
Last year, our analytical tracking showed that users in Sydney were struggling with a specific tax calculation feature. The data revealed exactly where people got stuck. We redesigned that workflow based on actual usage patterns, and completion rates improved within weeks. That wouldn't have been possible without understanding how people interact with the tools.
Managing Your Tracking Preferences
You have control over most tracking technologies we use. Your browser gives you several options for managing cookies and similar technologies. Keep in mind that blocking essential cookies will prevent you from using core platform features, but you can certainly limit analytical and marketing tracking.
Browser-Specific Instructions:
If you're using silovarienq.com through our mobile apps, you can adjust tracking preferences through your device settings under app permissions. Both iOS and Android give you granular control over what data apps can collect.
Data Retention and Your Control
Different tracking technologies have different lifespans. Session cookies disappear when you close your browser. Persistent cookies might stick around for months or years, depending on their purpose. Here's our general approach:
- Essential cookies last as long as you maintain an active account with us
- Functional preferences typically expire after 12 months of inactivity
- Analytical data gets aggregated and anonymized after 90 days
- Marketing tracking respects opt-out preferences immediately and permanently
You can clear cookies manually at any time through your browser settings. Just know that this will reset your preferences and you'll need to log back in. For financial management software, we actually recommend keeping essential cookies active—constantly re-authenticating disrupts your workflow when you're trying to focus on your data.
Third-Party Tracking
We work with select third-party services that help us provide better financial management tools. These include analytics providers, security services, and infrastructure partners. They may place their own cookies on your device when you use silovarienq.com.
We're selective about who we work with. Any third party handling data through our platform must meet Australian privacy standards and commit to data protection practices that match our own. That said, we can't control their individual policies once data leaves our systems—you should review their privacy documentation if you're concerned about specific services.
Updates to This Policy
We update this policy when we add new tracking technologies or change how we use existing ones. Significant changes get communicated directly to active users via email. Minor updates appear here with a revised date at the top of the page.
If you have an account with silovarienq.com, you'll receive notification of policy changes at least 30 days before they take effect. This gives you time to review modifications and adjust your preferences accordingly.
Questions About Our Tracking Practices?
We get that privacy concerns are real, especially when you're trusting us with financial data. If something in this policy isn't clear or you want specific details about how we handle tracking, reach out directly.
Contact us at contact@silovarienq.com or call +61 488 814 080 during business hours.
Our office: Macarthur Square Gilchrist Drv, Campbelltown NSW 2560, Australia